At Zelmiqo, we are committed to providing high-quality products and reliable after-sales support. This Warranty Policy explains the terms, conditions, and limitations of warranty coverage applicable to products purchased from our store.
This warranty applies to products purchased within multiple regions including the Kingdom of Saudi Arabia, United Arab Emirates, and other Gulf countries (“the Region”). Warranty coverage may vary depending on the product type and manufacturer terms.
General Warranty Provisions
- All products sold in our store come with a manufacturer's warranty for a specified period depending on the product type.
- Warranty services do not include availability of spare parts, repair timelines, or direct coordination with service providers for operational inquiries.
- To claim warranty services, customers must provide valid proof of purchase and ensure the product serial number is registered and within the warranty period. A warranty card (if available) must be presented.
- In some cases, the product may need to be inspected and tested at an authorized service center or returned to the seller. In such cases, the repair or replacement process may take up to 15 working days from the date of receipt at our warehouse.
- Depending on evaluation, customers may receive a replacement product or refund. The refund value may be adjusted based on product usage, accessories, and condition, in accordance with applicable trade laws and regulations.
- The life cycle and durability of each product may vary. Customers are advised to refer to the product manual or consult a specialist for detailed usage information.
- Some service centers may charge a fee for inspection or repair of products that are found to be out of warranty or not eligible for free service.
- Warranty does not cover damage caused by misuse, negligence, accidents, liquid damage, improper installation, or external factors.
- Customers must ensure that products are properly packed in their original packaging or suitable protective packaging during shipping. We are not responsible for damage caused due to improper packaging during transit.
- Any product sent for warranty service must be securely packaged to prevent damage during transportation. Products damaged due to improper packaging may not be eligible for warranty service.
Device Receipt & Delivery Policy
- Standard repair or replacement processing time is between 4 to 7 business days, depending on the nature of the issue.
- Pickup and delivery services are not included in the repair timeline.
Depreciation & Replacement Value
In some cases where a replacement or refund is applicable, the value will be calculated based on product usage.
A depreciation rate of 5% per month is applied from the date of purchase, and the total deducted value shall not exceed 80% of the original product price.
Non-Warranty Coverage
The warranty does not cover the following cases:
- Physical damage or breakage
- Improper use or negligence
- Water or liquid damage
- Electrical surges or external environmental damage
- Unauthorized repairs or modifications
- Wear and tear from normal usage
Shipping & Handling Responsibility
Customers must ensure proper packaging when sending products for warranty service.
If the product is damaged during transit due to improper packaging, Zelmiqo will not be held responsible, and the warranty claim may be rejected.
Products will be returned without repair if they are found to be ineligible for warranty coverage.
Warranty Storage Policy
If a customer refuses to collect or receive a repaired or replacement product after notification, the item will be stored in our warehouse for up to 7 days.
After this period, the customer will lose the right to claim or request return of the product.
Important Notes
- Warranty applies only to eligible products purchased through Zelmiqo within the supported regions.
- Repaired or replaced products may only be shipped within the same supported country or region.
- Customers must always use the original product box or equivalent safe packaging when sending items for service.
- We strongly recommend reading the product manual before use to ensure proper handling and maintenance.
Contact Support
If you have any questions regarding warranty claims, repair status, or product eligibility, please contact our Customer Support team.
We are committed to providing fair, transparent, and reliable after-sales service to all our customers worldwide.
Thank you for choosing Zelmiqo.